How we Scaled 1100% in 6 Months, without Degrading Client Service
Posted on August 24th, 2011 by Sarah
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Although DeWitt Clinton makes a valid and interesting point about the true human cost of scaling client support, it is still arguably possible to manage at scale if expectations are managed correctly, the technology in place to manage communications efficiently & of course if the company has hired the right people are dedicated to client satisfaction.
