To get good SEO resulsts, your website needs to have quality content. That’s not all it needs, but when you have a quality SEO company like LoveClients at your back, a lot of the heavy lifting gets done for you.

You don’t need to mess around with complicated optimization and keyword research—that’s what great SEO does for you. But you do need content on your site. That’s right: precise, good writing is very important online.

Whether you need to explain your product, write a catchy “About Your Company” page, or talk about a new offering you’re rolling out, your SEO will always be better when your website contains fresh, interesting information.

Not Everyone is a Writer.

And therein lies the problem. Not everyone can write. It’s just not possible for everyone to be great.

We all write emails every day, and probably do some level of reading, but when it comes to writing in a clear, precise way, many of us are at a loss. It simply takes too much work, too much editing, too much knowledge of those obscure rules of grammar and style to churn out good, readable prose.

Writing is a Skill, Like Many Others.

So if we aren’t farming the writing out to wordier relatives, or hiring overpriced ad agencies to write about our products, what are we doing? Trying to write the stuff ourselves, that’s what.

Writing really is a skill that can be developed and improved, no matter how subtle and frustrating it may seem. There is a wealth of knowledge on how to write well, a lot of it contradictory. Writers are famous for making definitive-sounding declarations on what ‘good’ writing is, only to have another critic come and disagree immediately.

Why Do Authors From Hundreds of Years Ago Have the Best Advice on Good Writing?

So I’ve found some advice for you, narrowing our focus down to four writers—all of whom died before the year 1900. Why go back so far? It’s simple, really:

These pieces of advice were expressly designed to simplify a very complicated beast. Have you ever tried to read literature from 200-300 years ago? Direct, clear, pared-down style did not exist.

Remember, Hemingway and Orwell were centuries away, words were longer, more obscure, and the culture was simply very different. Reading was undertaken with long, sustained concentration, and writing was dense and difficult.

So the writers desperately urging precision and clarity were doing so because these qualities were in very short supply. Their advice is relevant and to the point, no matter how old it is.

Have something to say, and say it as clearly as you can. That is the only secret.
—Matthew Arnold

I can’t offer much commentary on something so simply expressed. If there’s one word to keep in your mind while writing, you could do far worse than clarity.

Whenever you feel an impulse to perpetrate a piece of exceptionally fine writing, obey it—whole-heartedly—and delete it before sending your manuscript to press.
Murder your darlings.
—Arthur Quiller-Couch

Rightly famous. Get all your bad, puffed-up writing out in the first draft, and then delete it all. Look, he didn’t even say erase or cancel it, he said delete! A man ahead of his time.

You write with ease to show your breeding, But easy writing ’s curst hard reading.
—Richard Brinsley Sheridan

Maybe you’re like me, and read that second line as something to do with ‘crust’. I believe we would use the word ‘cursed’ nowadays. ‘Don’t show off, because it’ll make your writing hard to read‘ has never been expressed so lightly.

The virtue of books is to be readable.
—Ralph Waldo Emerson

I’m sure there are many other virtues, too, but hey—he said it. Write with an audience in mind: your customers.

(Photo by flickr user faeryboots, used under a creative commons license.)

Yahoo! has once again proven why they are Google’s top competitor. For small businesses, Yahoo! will provide real time “enterprise level data” on their e-store including products and marketing. The Custom Microsite service provides tools to track and analyze how visitors spend their time on a merchant’s website and give owners a better idea of how to plan online branding and make their website more user friendly. The third part of Yahoo! Web Analytics, called “Yahoo! Open Strategy” (YOS) is for the developers. It was designed to provide API users with “analytics-enhanced reporting” in order to better understand user engagement and habits. These will be custom made reports and allows developers and e-biz manager follow the latest trends and visitor behaviors.

Yahoo! Web Analytics boasts ten specific services and benefits:

An Executive Dashboard which allows managers to customize the metrics, benchmarks and gauges in order to track progress, identify issues and set achievable goals. What I like about this feature is that every employee can have their own dashboard if you want them to. Personally I would stick with strictly management access, but the point is that you have a choice.

Custom Reporting Wizard allows managers to organize reports and include/exclude data according to what your business needs are.

Advanced Campaign Management measures CPC, CPM, CPA and ROI of each form of advertising. Because it’s real-time information, managers can adjust their budget, and organize reports as needed.

Real Time Segmentation analyzes each customer demographic and segment individually. This will permit managers to view how website visitors are responding to landing pages, campaigns, layouts and calls to action. It also enables managers to identify target groups of visitors so that they can better utilize their marketing budget.

The Live Cost Analysis compares search engine prices from Google, Yahoo! and MSN and integrates the data from revenue on your website, measures your paid search ROI and analyzes keyword effectiveness.

Managers can also analyze purchasing patterns, track product and product combination sales as well as preview their carts and suggest additional items they may be interested in with Yahoo!’s Merchandise Reporting feature. Reports can be created to track cancelled or changed orders and calculate your campaign’s profitability.

Scenario Analysis actually allows mangers to track visitor paths, behavior, and task completions allowing managers to redefine processes for the future as well as how those would have worked well in the past. This goes hand in had with the Advanced Path Analysis feature which allows managers to view popular user paths as a branched map.

Yahoo! Web Analytics allows managers to view and compare multiple reports side by side with their Comparative Reporting feature. Managers can bookmark reports and analyze their history to improve future processes and campaigns.

Marketing Workflow Management allows internet marketing managers to monitor the website and manage reports. This feature allows you to see how random and planned events (such as power failures, website changes or holidays) can affect website traffic. It will also send out an email alert to bring any changes to the manager’s attention. Colleagues can communicate, share notes and reports on their dashboard as well.

1. Content, Keywords and Links. As always ensure that your content, keywords and links are unique, of good quality and relevant to your business. Your back links should also be relevant so be sure to look out for and reject illogical links. Use absolute links which are less likely to have issues, but also allow you to get more backlink love if your content gets scraped. Remember that when it comes to keywords there is such thing as “too many” so don’t overdo it.

2. Make your links and keywords easily accessible to spiders. Drop down menus make the website user friendly, but they aren’t spider friendly. Somewhere on the page you should be placing good old-fashioned text links so spiders can find them. Also, be aware that SPIDERS CAN NOT CRAWL IMAGES OR FLASH. Be sure to label everything with text and include text descriptions so that spiders can find it more easily. Use minimal AJAX and Flash, and you shouldn’t be using frames at all.

3. Viral Videos and Pics. Enable the “Enhanced Image Search” option and list a video sitemap in your Google Webmaster Central account. Also, get your videos played on viral sites like YouTube, AOL, MSN, Yahoo, Metacafe and MySpace. All these places are crawled by Google. When posting captions and descriptions for pics and videos use words like “image” “pics” or “video” since many searches for pictures or videos include obvious words like that.

<img

4. Unique Title Tags. Make sure that each title tag on your website is different and has a keyword in it. Don’t put your company name in there unless you are so big and popular that people ask for you by name. In other words, unless you’re Wal-Mart, Gucci, or Vera Wang, you should put your name somewhere else on the page… like at the end.

5. Interior linkage. When linking pages within your website, don’t simply hyperlink the words “click here”. Use keywords instead. So if you’re selling diamonds then hyperlink the phrase “Buy Wholesale Diamonds” or “Wholesale Diamond Information”. Also, if you have “index” associated with your home page (ie: DelawareDiamonds.com/index.html) then be sure to arrange it so you’re not splitting your links. You don’t need index.html, default.php or any of those. Your URL should just be your URL with a plain-Jane dotcom (net, org, edu or whatever) ending. When linking internally though, spiders and search engines don’t pay attention to your URL file extension.

6. Location, Location, Location. If I’ve said it once, I’ve said it a thousand times, be aware of local search keywords. Don’t be afraid to put your location (i.e. Florida, New York, Presque Island,) into your keyword phrases. “Delaware Diamonds,” “New York Fashion” or even just “Presque Island Store” instead of “our store” helps people find you better. This is especially important if you count on your customers finding you online, and buying your products/services in-store.

7. Make sure to buy up any similar URLs to yours and have them redirect to your website. This is not the same thing as creating doorways, gates or mirror sites. What this does mean is that if your original URL is http://www.happybusiness.com then you could buy up http://happybusiness.com, happybusiness.net, happybusiness.org, and have them all automatically and instantly redirect to your original site. This typically works well for website URLs which are commonly misspelled by searchers. A good example is Barnes and Noble: you can enter www.barnesandnoble.com into your address bar and you’ll automatically be redirected to www.bn.com. Just a note though before you go buying up URLs; Don’t buy up links that haven’t been updated or used in over a month. The best way to tell is to do a Google search for “cache” plus whatever website your looking for. i.e.: “cache:www.whateverwebsite.com”

8. Sticky Forwarding. If you’re completely renovating your website and changing domain names then be sure to use “sticky forwarding.” This will allow users to get redirected from your old site to your new one and help them transition through the change better.

9. Check Yourself. Google up some server header checkers (you can actually do a search for “Check Server Header”) to get a tool that will check your redirected websites. You should be popping up with a report that says: ‘301 moved permanently” or “200 OK” if they are set up and used the right way. If not, either fix them or get someone to do it for you.

10. Guilt By Association. Make sure to run occasional blacklist checks if you are running on a shared server to make sure that you’re not sharing space with any banned or notoriously shady websites. This could actually affect your ratings with search engines. It also helps to make sure that your domain ownership information is visible by search engines.

11. Sponsorship. Philanthropy is actually rewarded by most search engines. Find non-profit organizations on the web, see if they are looking for sponsors and reap the benefits of those back links.

12. RSS Optimization. It is what it sounds like. You need to be optimizing your RSS feed the same way you would any of your web pages.

13. Beneficial Blogging. Your title tag and blog title are two different things so make sure you’re optimizing both separately. Use a “call to action” style of blogging where you provoke people to respond or react to what you’re blogging about. Also see if you can get someone of influence to post something special on you blog. Build up to it ahead of time: i.e. “Coffee Guru, Joe Schmoe will be posting with us on October 10th!” You can also ask the person of influence to post comments and opinions on blogs that you’ve written.

14. Social Networking is SEO. You can’t do SEO nowadays without incorporating social networking into the mix. Websites like Digg, Facebook, Twitter and Del.icio.us have become SEO essentials. Also, adding components like blogs, podcasts, social content, reviews, sharing apps, user ratings and comments help to boost your website’s “viral appeal.” It does take extra time and effort to do this right and not spam every blog you come across so make sure that you or whoever you hire knows what they’re doing so your website doesn’t get penalized.

15. Quality not Quantity. I know I talk a lot about page rank, but it’s actually not so important that you’re #1. There are plenty of websites that outrank the #1 spotters in hits, quality, sales and time spent on the site simply because the lesser-ranked website has better and more relevant content. Another important thing to do is keep adding to or refreshing the content that you have to legitimize your website to search engines. You should be adding new content or changing content about 3-5 times a week to keep spiders happy.

How you get listed in a directory is completely up how much you want to pay and where you go. Some websites will offer free submission or will list you at no cost if you are willing to add their link to your page. Be wary of free directories though since depending on how legitimate they are, you could end up getting penalized for link farming. More importantly though, you should consider paid submission sites because they practically never have a no-follow application which means your website will do better in search engine rank/ratings.

You have to be careful when submitting your website for consideration to a directory. Submissions are usually evaluated by real-live humans who are looking for spammers, black hatters and bogus or scammy websites. In order to let them know you’re legit, be sure to submit your website to the right category. If the directory doesn’t have a category that you really fit into, then suggest one and explain why you think you should be put there.

Hitting the web and doing some research on the directories that you want to submit to is the best way to ensure acceptance. Create a list of directories that you would like to be placed on and start looking into them. Some things you’re going to need to know are:

Mimic the Manager/Editor’s Preferred Style. Writing a very precise description that imitates the directory editor’s style will make it easier for him/her to accept you quickly and with few, if any alterations to what you’ve written. You can find this out by searching for businesses with similar keywords that have already been accepted. Look at their descriptions, keywords and categories and submit your keywords, description and category suggestion based on what you’ve found.

Equal, but Different. Ensure that although you descriptive style resembles that of the other businesses, your description still accurately reflects your unique business services. In other words if your company provides five specialized services or has a unique target market, then be sure to include that information.

The Long and Short of it. The criteria for business descriptions can be vary greatly from web directory to web directory. It’s useful to have several descriptions ready of different lengths. Have one that’s 10, 20, 30, 50, 100, and 200 words long. You should certainly include 1-5 keywords (one for every 10 – 20 words perhaps) but don’t stuff them in or make them too obvious since that will get you rejected. Keywords are allowed by web directories, but they certainly aren’t going to accept sketchy submissions.

Industry vs General Directories. When submitting to a web directory, keep in mind the type of directory it’s marketing itself as. Always be sure that your content belongs in the category you selected, your information is unique and your keywords aren’t crammed in there like a pack of sardines. You also want to place your keywords correctly so that search engines can pick them up easily. Only choose keywords that your company uses in the name or title of your website. Anything else may look suspicious and the directory manager will remove them.

Additional Things to Keep in Mind:
Always submit your homepage first. You can submit more specific web pages later, but it’s good form to start with the basics. Chances are that your individual web pages will be accepted if your main web site was.

Keep in mind that directories rank websites by keyword popularity within each category. I can’t reiterate enough that if you don’t typically use a keyword for your website in the title or business name, then don’t use it in your description. It will only get you rejected for looking like a spammer.

If you do get rejected you can resubmit your website after about four weeks, but don’t resubmit more than three times. After that contact the directory manager and find out what you can do to get in there. Sometimes it’s your keywords, submission lengths or maybe it’s your website. Getting into directories can help boost your rankings and they don’t have as stringent rules as search engines. If you aren’t successfully complying with them then you certainly aren’t going to rank well in search engines either. It would be beneficial for your website to find out what you can do differently and accommodate their standards.

1. New SEO tactics that wouldn’t necessarily be considered White Hat because still they involve manipulating content, keywords, codes, web pages and/or URLs to increase SE score and rank. On the other hand, they haven’t been deemed Black Hat by search engines yet. (Emphasis on yet.)

2. Another form of Gray Hat tactics are those that have been deemed Black Hat techniques, but are subdued to a point that search engines won’t pick up on it. An example might be keyword stuffing just under a concentration that a crawler would notice. However, there will usually be a high enough keyword density that a reader would be able to pick up on it.

3. Many people believe that Gray Hat SEO is Black Hat techniques which managers use in ethical ways, thus justifying the behavior. The reasoning is that Black Hat is typically used to spread spam, viruses, malware or promote scam-products or services. Legitimate businesses who are trying to increase their page rank feel that using some Black Hat tactics are okay because they aren’t spreading spam or causing harm to others. These “lesser offenses” won’t get them banned, but could get them penalized.

4. A fourth theory is that because search engines basically give score/rank on two things: Good search engine results, and lots of visitors. Gray Hat uses mild black hat methods to achieve white hat results in search engines in order to get visitors, but ensures that those surfers are getting the relevant and quality information they were looking for. This sort of goes along with all three of the examples above.

Gray Hat SEO tactics generally take longer to discover than Black Hat because the intent isn’t necessarily malicious. However even though you may take two steps forward by using Gray Hat, eventually search engines will have you taking three steps back. It takes longer, but White Hat has an advantage over other methods because the results are long term and ultimately bring in more traffic (and cash) over time. So really, it’s not an ethics issue. For true SEO marketing professionals, it’s just plain common sense.

Astro-Turfing
Don’t launch a fake PR campaign or create a social networking upheaval based on false information just to generate traffic to your website.

Celebrity Look-A-Likes
When someone posts blogs, or creates blogs and forums under the name of someone significant. By “significant” I mean either a celebrity or someone who is well recognized in their industry. This celebrity impersonator will usually post comments or blogs that are damaging to a competitor. A less illegal, but certainly just as immoral act would be if an industry guru posted discouraging comments on their competitor’s site anonymously to ultimately drive traffic back to their own website.

Cloaking
Another form of misrepresentation. It’s when you are Showing one set of keywords and content to spiders and bots and a separate set of content to visitors.

Code Swapping
Other wise known as the “old switcharoo.” This is when companies take a top ranking page URL (usually one they’ve purchased) and swap it around so that it shows a different page that benefits their business. This is almost always a temporary fix, so it doesn’t make much sense to swap code if you don’t need to. Most companies have legitimate reasons to swap around their code if they are changing their business model or even owners. However, swapping code for the purposes of duping search engines is against the rules.

Doorway Site
Similar to gateway sites, but instead of having a link or redirection tool that the user follows, the user actually never even sees the doorway site. It’s just a fake page used to trick spiders into indexing the main page higher up on the SE.

Gateway Site
These can be identified as web pages with practically no content in them except for some (possibly hidden) keywords. They usually have some sort of text in the center or up top that says: “Click here to enter” They have no use to the web surfer, and their purpose is to simply rank high in SE results so that people can click on that link and be taken to the real website, which may not rank as well or have scammy content.

Google Bombs
Remember when you learned that if you Googled “miserable failure” George Bush’s website would pop up at the top of the SE list? That happened because hundreds (thousands?) of people linked Dubbya’s Whitehouse homepage to their websites by hyperlinking the words “miserable failure”. That was just a collective joke, but when one person Google bombs it can get them penalized or even banned – and that’s not funny. A website owner can create a Google bomb by hyperlinking the same (usually irrelevant) text to the same URL on various other websites. This will allow them to jump up in ratings when people Google that keyword. That is, until they get banned.

Google Bowling
Google bowling is essentially sabotage. It’s when a company links SEO spam links to a competing company’s website in hopes that Google will penalize or banish their competitor.

Invisible text
Not commonly used anymore since it’s easy to get caught. It’s when irrelevant keywords and phrases are hidden on a webpage by either making them incredibly small, hiding them in the html code of the page, or making them the same color as the page’s background.

Keyword and Meta Tag Stuffing
When companies fill up their web page with as many keywords and meta tags as possible in a pathetic attempt to get better SE Ratings it’s called stuffing. Typically they are hidden, but many times they aren’t. Fortunately Google doesn’t view this as “quality content” and it won’t work.

Mirror Sites and Purchasing Expired Domain Names
Sure, those expired sites may have great page rankings, but by using multiple websites and using them as mirror sites, (or websites with the same content, but different URLs) and to create backlinks to your original site, you’re making yourself a likely candidate for dismissal and penalties.

Page Hijacking
This involves creating a duplicate site of an existing website which will ultimately redirect users to an unrelated website. This specific tactic is often used to download malware and spyware on to users’ computers once they have reached the hijackers website. Whether or not the real website is malicious, this tactic will still get you banned.

Scraper Sites
Otherwise known as “Made for Adsense” (MFA) sites. These websites use automated programs that steal and amalgamate various content from top ranking websites in order to create original looking content for themselves or a third party.

Spam of All Kinds
There’s a few kinds of spam that we’re talking about here. Most of these are blantently unethical, like comment spam or spam pages, but others like “wiki spam” were used commonly simply because the marketer didn’t know better.

Blog Spam (Splogs) are essentially “link farms” (a colony of web pages that all reference each other) and are created for the sole purpose of spamming other blogs and driving traffic to either their own website or another “main” website that the spammer owns. They can do this by placing links, keywords and hyperlinked text on random blog sites. It is often a source of comment spam.

Comment Spam is when a company posts comments in the blog, forum, wiki page, guestbook or articles section of a high-ranking website in order to improve their own standings on a search engine. They are usually obvious to anyone to sees them. They may or may not be relevant to the discussion, they usually contain some kind of link or information that leads the reader back to the spammer’s website, and they are chock full of keywords making it even more conspicuous.

Spamdexing or Referrer Log Spam. This works on the basis that when a web surfer accesses one website through a link on another website, the website that originally “referred” the link is entered into a referrer log. This is essentially a list of websites that have referred people to that site and is usually displayed publicly on a special “links” page. Sometimes the referrer will employ the use of software to automatically and arbitrarily access a large amount of websites over and over again creating numerous amount of backlinks through these referrer index logs thus improving their page rank.

Wiki Spam. Wikipedia started using “nofollow” values in their html code back in 2005 because of this black hat tactic. It’s when website owners/managers use the open edit capabilities of wiki pages in order to backlink to their own website. While users can still follow these links, they will not affect the website’s rank on Google since Google’s algorithm is designed to ignore “nofollow” links.

Final Word on Black Hat SEO
About a year ago some major companies were caught using interns to do some Astroturfing. (I remember one company was Amazon’s Shelfari. I know there were some others but I can’t find a record of them anywhere.) They hired on interns, told the interns to post spammy blogs on other people’s sites and when they were caught, the companies basically told everyone that they knew nothing about it and blamed everything on the interns. Although these companies recovered in the Google rankings fairly quickly, their reputation with customers and blog owners remained bruised for a lot longer.

The general rule of thumb is to be careful and do your research. If you’re trying a new SEO method or your not sure about something ask someone who probably does know. Hiring a professional SEO/SEM company is always a good idea – just make sure they have a “No Black Hat” policy. If you do find yourself banned or penalized by a search engine, don’t panic. Banishment isn’t necessarily final and neither is falling in rank. Contact the search engine and find out why then work with them to correct the problem. You’ll usually find that they’re pretty reasonable. They know that most SEO/M managers don’t do these things on purpose and don’t want to be tagged as a Spammer or Black Hatter. Unless of course, they were going to change careers anyway.

Website and Web Page Titles
Your website title is one of the first things that major search engines look for when ranking your page. When your title and description accurately reflect your content, (which should also be fabulous,) it drastically improves the chances that your web page rank will rise like fresh baked blueberry muffins. That’s not enough though. You’ll also need a website title that’s noticeable and makes people want to know more and click through to your site.

Think local. If your business is in London, make a specific appeal to London and the surrounding area. People all over the world will still want to view your website for its valuable information. However, it makes good business sense to make a local appeal too since people are more comfortable making purchases from companies that are close by.

List your business name and some important keywords in your title. Small and New businesses list keywords first. Larger and well known businesses can list their name before the keywords. i.e.: A small business may write: Best gourmet coffee in Maine at Schmoe’s Joe. While a larger company may say: Schmoe’s Joe: Best gourmet coffee in Maine.

For every page on your website, use a different tagline with keywords that you know people will look for. i.e.: Schmoe’s Joe: About Our Gourmet Coffee Company, Schmoe’s Joe: Buy Gourmet Coffee Online, Schmoe’s Joe: Gourmet Coffee Accessories.

Website titles should be as short as possible. Don’t try to squeeze ten keywords in to one headline. You are more likely to get better results with one or two quality keywords than you will with half a dozen of them. This is mostly due to the fact that web surfers are looking for instant information. They don’t typically read that much into a headline anyway. In order to get lots of quality keywords associated with your site, use the method above and put a different keyword in the title of every page.

Content, Blog and Article Headlines
According to John Caples, author of “Tested Advertising Methods,” There are three major types of titles that attract the most clicks:

1) News Headlines:
It is human nature to seek out information and find out what is happening in their world. News headlines offer objective facts which make readers feel more knowledgeable and in control of their environment. Examples are: “Celebrity Searches Lead to Malware” “New Remote Application Available for iPhone and iPod” and “Buy New Wii at Discount Stores”

2) Curious Monkey:
Everyone has a little curious monkey inside their head distracting them from the task at hand and telling them to click on the video of the skateboarding dog. Headlines like “Cat Declared Hero” “$80M Disaster” or “Bubble Boy Lives!” can get people’s attention pretty quickly.

3) Self Interests:
This is the most effective since readers are interested in things and ideas that they will personally benefit from. It appeals to a need, a want or an ego. For instance: “Learn Spanish in Two Weeks” “Retire Ten Years Early” or “Affordable Mansions”

When appealing to the “self-interest” spectrum, beware of overuse. Consumers and web surfers have become fairly desensitized to marketing and advertising on the internet, if not extremely wary and cynical. Over-sell it and they may think you’re a scam operation. There needs to exist a delicate balance between a quality product and an intelligent, subtle yet strong appeal to their ego and desire. It all comes down to finding what kind of tone your demographic responds to. Do they want something edgy and fresh, subtle and intelligent, or maybe they are more likely to click on a headline that is funny and bizzare

Remember, you don’t have to be #1 on the search engine’s list to get the most clicks.  It’s better to have a few high quality keywords and an appealing headline than a title that is too vague or contains too much information.

Currently, online retail sales only represent about 4-8% of all purchases made in the USA. That means that the majority of all purchases are still being made from traditional brick and mortar stores. So why should offline retailers focus on online marketing and SEO? Because according to BIGResearch, 89% of offline purchases in 2007 were largely influenced by online research conducted by the consumer. Not only that, but TMP Directional Marketing released research data suggesting that approximately 82% of individuals who use local search engines followed up with some sort of offline action such as an in store visit or a phone call.

Marketing managers are calling this the ROBO effect (Research Online, Buy Offline). And it seems to be more than just a trend. These numbers have been going strong since the inception of search engines and are headed up. In 2007, over $500 billion of offline purchases were influenced by online research. (eMarketer) Jupiter Research estimates that that number will reach $1 trillion in just two short years.

Sherman states that this offline/online research/purchasing pattern is a “vicious circle.” Effective offline marketing campaigns will drive people to the web to do more research. In turn, 39% of people who did an online search based on offline information purchased a product from the same company whose ad prompted the search in the first place. Again, individual stores have a hard time measuring the effects of their offline ads in correlation to their online presence. But it’s undeniable that having some sort of searchable online presence will induce sales that wouldn’t have otherwise occurred, or may have occurred somewhere else.

It seems that mostly large businesses are the ones who are desegregating their online and offline marketing efforts. Even so, only 55% of online marketing managers are integrating their SEO efforts with offline channels. For instance, television ads are by far the most effective way to prompt consumers to do a search. However, only 12% of all companies use television as a means of driving people to their website or a search engine. SEO and SEM managers don’t intentionally ignore the obvious channels for driving internet searches and traffic. Most search marketers work for small firms that can’t afford television ads. But don’t worry, there’s hope for the little guys.

Get a web address if for no other reason that to blog, draw in consumer participation and offer more information about products. If marketers want to take it one step further, they can offer an 800 number for consumers to make their order. Another option that many businesses like Cabella’s and Payless Shoe Stores offer is the ability to order online and pick up their order in the store that is closest to them. This is a great way to create an online presence while driving traffic to your store.

Use the same branding online as you do offline. Colors, logos, tag lines, etc. should all be integrated into your website and online advertisements. Many businesses are using videos, articles and blogs to drive traffic to their website as well. This enables your website address to show up in integrated searches. And lastly, make sure that there is keyword synchronicity between offline and online content. This will allow users to find you more easily.

Before and during your website’s construction make sure your target audience knows its coming. Buying your web address and then setting up something aesthetically pleasing or interesting that says “website under construction. You will be able to learn more about XYZ company’s products on January 01, 2009.” Give a date. You’ll be surprised how many people will remember.

This of course, brings us to advertising. Although television is the most effective way to prompt people about using a product, businesses can use newspapers, magazines, radio shows, email blasts and even direct mail to get their business name and web address out there. What’s important is that they know who you are, they have some keywords they can use to find information about you online, and they have a web address. The point is to think holistically and use a consistent design and message everywhere so that they will remember who you are and ultimately have you in mind when they go to make their purchase offline.

When people search online 36% are looking for news, 31% are looking for images and 17% are looking for videos. Sherman states that “Search marketers should put a priority on optimizing press releases. Optimizing other types of digital assets is important, but should be secondary.” He also states that it is important to know who your target audience is and don’t be afraid to assign them “personas” so that marketing campaigns and in-store customer service efforts can be tailored to them. For instance Best Buy has discovered and named four customer profiles: “Buzz” the techie, “Barry” the wealthy professional, “Ray” the family man and “Jill” the soccer mom. Each one of these identified personalities will receive different kinds of information and product offers in-store and out.

Another way to drive up sales in your brick and mortar institution is through the use of social networking. Social networking is essentially online buzz marketing. By creating your own blogs and participating in other companies/peoples blogs and chats you can build up your own image, improve a negative misconception that the public may have had about your business or a product, and offer the kind of information that people need to feel comfortable making a purchase from you. It essentially plays on the power of word of mouth and reviews. Social marketing needs to be done right though. The focus should be on sincerity, responsiveness, and a casual non-sales approach. Social networking (marketing) is especially useful because it involves direct communication with the consumer when they feel least inhibited. They are more likely to give honest opinions and tell you exactly what they think, want and need. It’s like having your own focus group, but better.

Here’s a few more online facts that may shock and surprise you. According to the Universal McCann’s Comparative Study on Social Media Trends, April 2008:

• 73% of active online users have read a blog
• 45% have started their own blog
• 39% subscribe to an RSS feeds
• 57% have joined a social network
• 55% have uploaded photos
• 83% have watched video clips

Many search marketers face organizational challenges when attempting to integrate SEO/SEM into their marketing mix. Stakeholders may see the internet as unknown territory, and therefore are threatened or intimidated by it. They may also have some sort of “vested interest” in keeping with traditional offline marketing techniques. However, by sharing best practice techniques and case studies proving the success that offline and online integration can bring, they may slowly change their mind about it.

Good marketing means working smart and knowing your customers habits. Right now all consumers believe that knowledge is power and the internet is a source for both. This makes online search engines a powerful tool for offline businesses if they decide to use it. Remember to think holistically, remain consistent in branding efforts and use it as a part of a larger online/offline marketing campaign.

I know I’ve already witnessed some very heated debates between Google and website owners, worried about losing valuable traffic and page views to their sites. Rightly so, Google’s experiments quite often cause website owners sleepless nights, their “tweaking” can mean a 50% drop in traffic overnight. Bigger brands, this could mean an even larger drop in traffic when the majority of their current traffic, comes from simple, brand based searches, simply because, they have spent years building that brand.

What if your homepage, is the page you WAN’T surfers to land on, regardless of their query?

If the content on a specific page is already highly relevant to the users query, shouldn’t that page be served up instead of the search within a site box?

Google’s position with this experiment is an interesting one, they claim they are trying to deliver users, directly to the most relevant page within any given website by allowing users to further refine their search, while still on Google and then clicking through, only when they find the organic listing they desire.

I give Google credit, for transactional based searches, where a user is searching for a specific product, I can really see the advantage to a system like this, delivering users directly to the most relevant page possible, but for broad, brand based searches, I think this is getting a little cheeky.

For those of you who don’t know what “search within a site” is, click on the thumbnail to see a preview image or preview HSBC results in Google here

Ok, now for the most contentious part of Google’s search within a site. Normally, advertisers can choose to block their competitors from buying their brand terms, if they have a registered trademark, so with my example above, say you are HSBC and you have blocked competitors from triggering ads on your famous trademark. Great, so you now own the space, paid and organic, when a user searches for your brand.

What happens next is the topic of most of the debate around search within a site, when you do choose to refine your search, using the search within a site box, Google all of a sudden decides that triggering ads, while searching within your site is fine and will display competitor’s ads prominently both above and beside your organic results. (Click on the thumbnail for a larger picture)

Is Google going too far with this? Or is this just simply allowing users to compare your search results with those of your competitors? – Studies have shown, that people have a built in need to compare between at least 3 major brands that they expect to see when they search. (Gord Hotchkiss has done some interesting research on this)

An example would be searching for rack servers, consumers would expect to find Dell, HP and Sun for instance, if the users only found the one brand, dominating all the top organic and paid positions, they aren’t as likely to purchase the product or to feel secure in their decision. I won’t go into depth about this in this article, but it is one thing to keep in mind.

In my opinion, search within a site is just another way that Google is trying to improve their users experience, helping them to reach the most relevant content, with the least hassle, however, Google are stepping on some toes with this one and if it rolls out and becomes more than an experiment, you can be sure that there will be plenty more people complaining about the feature.

For those of you who are worried about what search within a site is doing to your traffic, there is some hope, Google will listen to your requests to have this feature removed (at least they do if you are a big PPC advertiser), so contact your local Google rep and ask whether they can remove it, before you go and get too excited!

In the meantime, Loveclients will as always keep our clients (and everybody else via the blog) if our research gives any definitive answers.